Delivery & Return Policy - One Chemical

Our Policies

Delivery & Returns

We are committed to a transparent, simple, and reliable experience from purchase to delivery and beyond. Here’s what you can expect.

Delivery Policy

Free & Fast Delivery: We offer complimentary standard delivery across Bangladesh. Our logistics network is optimized to get your products to you as quickly and safely as possible. Expected delivery times will be communicated at the time of order confirmation.

Delivery First, Pay Later: For eligible business partners, we offer flexible payment terms. You can receive your products first to ensure they meet your needs before making a payment. Please contact our sales team to learn more about eligibility for this service.

Order Tracking: Once your order is dispatched, you will receive a notification with tracking details, allowing you to monitor your shipment's progress until it reaches your location.

Receiving Your Order: Please ensure a representative is available to receive the order at the specified address. For safety and verification, our delivery personnel may request a signature upon receipt.

Easy Return Policy

7-Day Return Window: Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may initiate a return within 7 days of receiving your order, provided the product is in its original, unopened condition.

Conditions for Return: Returns are accepted for products that are damaged upon arrival, incorrect as per your order, or do not meet the specified quality standards. We may require photographic evidence of the issue to process the return.

How to Initiate a Return:

  1. Contact our 24/7 Customer Support team with your order number and the reason for the return.
  2. Our team will guide you through the process and arrange for a pickup of the item(s).
  3. Once we receive and inspect the returned product, we will process your refund or exchange.

Refunds & Exchanges: Approved returns will be refunded to your original method of payment or exchanged for a replacement product, based on your preference. Please allow 5-7 business days for the refund to reflect in your account.

Have Questions?

Our team is here to help. If you have any questions about our delivery and return policies, please don't hesitate to reach out.